Collaboration 7 mobile guide

Making a call

Call anyone straight from your conversation with them.

Tap the phone icon
Open the conversation with the person you want to call, then tap the phone icon at the top right.
Wait for them to answer
The call screen shows ringing until they pick up, then the call timer starts.

Hold, record and conference controls are on the call screen.

Pause a call while you check something, or before you transfer the caller to someone else.

Tap the pause icon
Tap the pause icon labelled Hold, next to the microphone.
The caller is on hold
A pause symbol replaces the caller’s picture while they’re on hold.
Find held calls in your Inbox
A held call stays at the top of your Inbox, so you can go back to it.

Open the menu
During the call, tap the three dots at the bottom right of the screen.
Tap Record
Tap Record to start recording the call.

Select Start conference
During the call, tap the three dots, then tap Start conference.
Find the person to add
Type the name of the person you want to join the call, then tap them in the results.
Tap Add
Once everyone you need is listed, tap Add.
You’re in the conference
The app connects you, and everyone on the conference call appears along the bottom of the screen.
Rejoin from the group chat
The conference also appears as a group chat in your Inbox. Tap Join to go back into the call.

Find colleagues and saved contacts from the Contacts tab.

Go to Contacts
Tap Contacts in the bottom menu. The Colleagues tab lists the people in your organisation.
Open the phonebook
Tap Phonebook to see your saved contacts.
Choose a contact book
Use the menu next to the search bar to choose which contact book to search. It starts on Accounts, and you can switch to CEO, Technical or all departments, depending on your access.

Open the conversation with the person you want to message, tap Write a message, type your message and tap the blue send arrow.