Download and install for desktop
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Go to https://www.wildix.com/new-releases-and-updates/collaboration-native-app-changelog/
Download Collaboration Native App:
Click the link for either Windows OS or macOS to download a file.
Double-click the download file and follow the instructions.
Open the app.
Making a call
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Go to “Inbox”
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Next to the search bar press the icon labelled “Dialpad”
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Select whether you would like to call from your number or another number by pressing ‘Personal’, e.g. a number from another country.
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Once selected, choose which device you would like to call from, e.g. a physical phone, headset connected to the desktop.
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Enter the number you want to call using the Dialpad and press the phone icon.
In-call menus
Put call on hold
To put the person on hold, simply press the pause icon labelled “Hold”
Transfer a call
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To transfer the call to another number, press the transfer call icon.
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In the search bar, enter the number you want the call to get transferred to or if you want it to go to your voicemail.
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Then press enter, then press:
Or press the icon labelled ‘Transfer’:
To do more actions in a call
To see more actions, you can press the icon with 3 dots.
Start a conference call
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Press ‘Start conference’.
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Then enter the phone number/s or the name of the people you want to add to the conference call.
How to use the phonebook
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To find contacts go to ‘Contacts’.
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Then you can scroll down or search to find a contact.
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To add a new contact press ‘New contact’
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Then fill in the contact details, then press “Add”.
