Wildix X-bees

Your start guide

How to make and answer calls, transfer a caller, run a conference call, manage your contacts and set up group chats in X-bees.

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Making a call

Dial any number from the Inbox, and choose which number and device the call comes from.

  1. Go to Inbox

    Select Inbox at the top of the left-hand menu.

    X-bees left-hand menu with Inbox highlighted

  2. Open the dialpad

    Press the Dialpad icon next to the search bar.

    Dialpad icon next to the search bar

  3. Choose the number to call from

    Press Personal to choose whether to call from your own number or another one, such as a number for another country.

    Number menu showing Personal and an Italian number

  4. Choose how to place the call

    Press the device button to choose which device to call from. To make an outbound call from your business number, choose Web Collaboration.

    Device menu showing This device, Web Collaboration and Any device

  5. Dial and call

    Enter the number using the dialpad, then press the green phone icon.

    Number entered in the dialpad with the green call button highlighted

Answering a call

Incoming calls appear as a pop-up with the caller’s name and number.

Accept a call

Press the green phone icon.

Incoming call pop-up with the green accept button highlighted

Decline a call

Press the red phone icon.

Incoming call pop-up with the red decline button highlighted

During a call

Transfer a caller straight away or after speaking to your colleague first, or bring more people into the call.

Make a blind transfer

Pass the call straight to someone else, without speaking to them first.

  1. Press the transfer icon

    Press the Transfer call icon next to Hold.

    Call screen with the Transfer call button highlighted

  2. Choose where it goes

    In the search bar, enter the number you want to transfer the call to. To send the caller to your voicemail instead, choose To my voicemail.

    Transfer panel with search bar and To my voicemail option

  3. Complete the transfer

    Press Enter, then press the green Transfer to bar.

    Or press the Transfer icon next to the number in the results list.

    Green Transfer to bar highlightedTransfer icon next to a number in the transfer panel

Make an attended transfer

Put the caller on hold, speak to the person you’re transferring to, then hand the call over.

  1. Put the caller on hold

    Press the pause icon labelled Hold.

    Call screen with the Hold button highlighted

  2. Find the person to transfer to

    Press the transfer icon, then enter their number in the search bar.

    Transfer panel search bar on a held call

  3. Call them first

    Press the Attended Transfer icon next to their number.

    Attended Transfer icon highlighted next to a number

  4. Hand the call over

    Once you’re speaking to them, press the green Transfer to bar to connect them with the caller.

    Green Transfer to bar on the second call

Make a conference call

  1. Open More actions

    During a call, press the icon with three dots labelled More actions.

    Call screen with the More actions icon highlighted

  2. Select Start conference

    Press Start conference.

    Menu with Start conference highlighted

  3. Add the people you need

    Search for their names or numbers in the search bar, then press Add.

    Add Members window with a colleague found and the Add button highlighted

  4. You’re in the conference

    The conference call opens in its own window.

    Conference call window

End a conference call

  1. Open the menu

    Press the icon with three dots in the meeting toolbar.

    Meeting toolbar with the three-dot icon highlighted

  2. End it for everyone

    Press End meeting for all.

    Menu with End meeting for all highlighted

Find and create contacts

See your colleagues, search your phonebook, or add someone new.

Find a contact

  1. Go to Contacts

    Select Contacts in the left-hand menu.

    Left-hand menu with Contacts highlighted

  2. See your colleagues

    The Colleagues tab opens first and lists your colleagues.

    Colleagues tab in Contacts

  3. Open your phonebook

    Press Phonebook to see the contacts saved in your phonebook.

    Phonebook tab highlighted

  4. Search for a contact

    Type a name in the search bar to find a contact quickly.

    Phonebook search bar with a search entered

Create a new contact

  1. Press New contact

    Press New contact at the top right of the phonebook.

    Phonebook with the New contact button highlighted

  2. Fill in the details and save

    Enter the contact’s details, then press Add.

    Name and Phonebook are required fields.

    New contact form with the Add button highlighted

Create and use a group chat

Bring colleagues and external contacts into one conversation.

  1. Start a new conversation

    Go to Inbox and press the icon with the + symbol.

    Inbox with the plus icon highlighted

  2. Select Create conversation

    Press Create conversation.

    Menu with Create conversation highlighted

  3. Name the conversation

    Enter a conversation name, then press Next.

    Create conversation form with the name field and Next button highlighted

  4. Add people

    Enter the names or numbers of the people you want to add to the chat.

    Invite members window with a colleague being added

  5. Create the chat

    Press Invite and create.

    Invite and create button highlighted

  6. Your group chat is ready

    The new chat opens in your Inbox, with its members listed on the right.

    New group chat with members panel